Hospitality Apprentice

Website PauseCatCafe Pause Cat Cafe

Increasing happiness with a haven for cats and humans and cats to enjoy each others company

Job Description

This apprenticeship will provide extensive experience of hospitality with a variety of roles including customer service, food preparation and staff and volunteer management. Working in busy and popular restaurant with a difference, you will gain invaluable knowledge and experience as well as helping the community and having fun!

About Pause Cat Cafe

Our mission is to improve lives by promoting kindness (to humans and animals). Our first priority is a happy home for our rescue cats, and at the same time we are a place for people to experience the healing serenity of being around cats: enhancing your mood, relieving stress, increasing joy and happiness. Our food is locally sourced, ethical and highest quality vegetarian and vegan food.

Here at Pause Cat Cafe, we ensure that everybody gets equal rights. To do this we have become a Disability Confident Employer, and have made a commitment to employ and retain disabled people. There are always alternate ways to do any task given, and we will do our best to accommodate people who have any disabilities by making reasonable adjustments to the job. If a disabled applicant meets the minimum criteria for the job, they will be given the opportunity to show their abilities at an interview. We aim to make every employee that works here Disability Confident as well, therefore making Pause Cat Cafe part of the Disability Confident culture.

We will support any employee’s with managing there disabilities or health conditions, this includes encouraging employee’s to be open about their support needs; providing any reasonable adjustments necessary for the job role; ensuring there are no barriers to the development and progression of disabled staff; ensuring the manager is aware of how to support staff who are absent from work, and valuing and listening to all feedback given from staff.

About this role

This exciting opportunity in a new and forward-thinking organisation allows the candidate great scope to super-charge their own future employability.

You can gain hands-on experience in hospitality within the busy restaurant in a tourist town, including waiting, bar, administration such as stock management and general tasks involved in the running of the organisation.


30-hours per week from Monday to Sunday, working 4-5 days per week including weekends. Hours to be agreed between the apprentice and line manager.

Training will include the following abilities:

> Participate in the overall operation of the food service team in assigned areas

> Provide excellent food sales and service as needed

> Follow procedures and policies to the highest standards and endorse customer satisfaction

> Maintain cleanliness; clean equipment, dishes, and silverware as needed

> Perform opening and closing duties including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist

> Maintain stock and display food in according to established standards

> Handle a daily cash bank and follow cash handling procedures

> Set up, stock, and maintain work areas

> Inspect the cleanliness and presentation of all china, glass, and silver prior to use

> Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

> Develop and maintain positive working relationships with others, and listen and respond appropriately to other employees

> Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications

> Ensure clothing and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect our assets

> Accountable for your levels of sales and profit

> Welcome and acknowledge all customers according to our standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank customers with genuine appreciation. Also ensure team is performing in the same manner

> Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals

> Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organisational efficiency, productivity, quality, safety, and/or cost-savings

> To support the team by assisting with other duties as needed

We are looking for someone who has:

> An interest in animal welfare

> An interest in pursuing a career in hospitality related fields

> Excellent spoken communication skills and customer service manners

> Must be able to stand, sit, or walk for an extended period of time

> Good organisational skills

> Enjoys working as part of a team of staff and other volunteers

> Able to work at weekends

What we offer

> A full induction, with ongoing support and supervision throughout your apprenticeship

> Access to relevant in-house training and development opportunities

> A great opportunity to develop your existing skills and to gain new ones

> Full on and off job training will be provided with the employer (mentor) and the training provider

Job Type: Apprenticeship

Salary: £3.90 /hour (National Apprenticeship Wage)

We are Disability Confident Committed.
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