Pause Cat Cafe


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to our Pause Cat Cafe’s use of cookies in accordance with the terms of Pause Cat Cafe’s privacy policy.


Unless otherwise stated, Pause Cat Cafe and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;]

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.



By making a booking you are agreeing to abide by our cat care rules which can be found here.


Our cat care cover charge for each person’s entry is £5.00 per hour. This goes towards the cost of trained and experienced cat care specialists who look after our cats full-time, it also enables us to have a larger space with fewer customers, which creates a more peaceful environment for our cats. Food and drink are reasonably priced at additional cost from our menu.


Bookings are for a minimum of one hour and are bookable in 30-minute increments. Please note if you arrive late, we may not be able to extend your booking due to later guests arriving.

Please ensure you book a table that fits your party size, if you choose table that is larger there is a possibility that you may end up sharing it with other guests.

Seats are released after 15 minutes, so please plan your route ahead of time and check for any known delays, if you know that you are going to be late please try to call us on 01202 240194 to make sure we keep your table for you.


We understand that sometimes you may need to cancel a booking, and we hope that you will try to reschedule with us.  To cancel please give as much notice as possible to allow another happy cat lover to take your place; email or call us on 01202 240194.


If you cancel 48 hours or more before the booking time, we can either reschedule or refund the amount paid, less a £1 admin fee to cover staff costs and credit card charges we incur. We are sorry but we do not offer any refund or exchange for cancellations within 48 hours of the booking, but you are able to transfer to another name in this case.

Special occasions and events may have separate booking terms, so please check your confirmation email when you make a special booking.


The annual VIP card  entitles you to a free visit to the cat cafe every month by using your unique booking code on our website.  Your cat care cover charge is covered once each month and when you are here you get 10% discount on anything extra you spend, including our yummy food and drink (even takeaways). VIP card holders are the first to hear about news and private limited events, and priority booking to our busiest dates like Valentines’ day and bank holidays. Please ensure you have your VIP Membership card with you when you visit as it will be checked.


Shipping costs will be included for items shipped inside the UK. We don’t want you to miss out if you’re further away though, so please contact us for overseas shipping options.


We will make every effort for our gifts to reach you in purrfect condition, but if there’s a cat-astrophe, just send us a photo of your product as it arrived and we will do our best to make you happy. Unfortunately we cannot accept responsibility for manhandling during shipping, but we may send a replacement or voucher depending on each case

We hope you will love your treats from us, but if for any reason you don’t, please return it to us within 28 days of purchase, in its packaging, unopened and unused. We apologise but we cannot accept returns of perishable items.  If we are happy that the product is in the same condition that we supplied it in then we will be gladly offer your choice of a full refund or exchange.


This website is provided “as is” without any representations or warranties, express or implied.  Pause Cat Cafe makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Pause Cat Cafe does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.


Pause Cat Cafe will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Pause Cat Cafe has been expressly advised of the potential loss.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.


You accept that, as a limited liability entity, Pause Cat Cafe has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Pause Cat Cafe’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Pause Cat Cafe’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Pause Cat Cafe.


If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify Pause Cat Cafe and undertake to keep Pause Cat Cafe indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Pause Cat Cafe to a third party in settlement of a claim or dispute on the advice of Pause Cat Cafe’s legal advisers) incurred or suffered by Pause Cat Cafe arising out of any breach by you of any provision of these terms and conditions.


Without prejudice to Pause Cat Cafe’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Pause Cat Cafe may take such action as Pause Cat Cafe deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Pause Cat Cafe may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.


Pause Cat Cafe may transfer, sub-contract or otherwise deal with Pause Cat Cafe’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


These terms and conditions constitute the entire agreement between you and Pause Cat Cafe in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.


These terms and conditions will be governed by and construed in accordance with UK Law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts.